Refund & Exchange Policy

Last Updated: July 17, 2026

ForexEAPro provides digital products, including Expert Advisors, indicators, trading tools, source code, set files, signals, educational materials, and other downloadable or electronically delivered products.

Because digital products can be copied, downloaded, or accessed immediately after purchase, all purchases are considered final once the product, download link, license, activation information, or account access has been delivered or made available to the customer.

By placing an order, you acknowledge and agree to the terms below.

1. All Sales Are Final

All digital product sales are final and non-refundable once delivery or access has been provided.

ForexEAPro does not issue refunds because a customer:

• Changes their mind after purchase
• No longer wants the product
• Has not used the product
• Does not like the product
• Finds the product difficult to use
• Expected different features or results
• Purchased the wrong product
• Purchased without checking compatibility
• Purchased without reading the product description
• Finds the product too expensive after purchase
• Decides that the product is not suitable for their trading strategy
• Does not achieve the expected trading results
• Loses money while using the product
• Does not receive the expected win rate, profit, drawdown, or number of trades
• Experiences different results from backtests
• Experiences different results on a live account
• Stops trading or changes brokers

These circumstances do not constitute a product defect or a valid refund claim.

2. Trading Performance Is Not a Refundable Issue

ForexEAPro does not guarantee profitability or trading performance.

Trading results may vary because of market conditions, broker execution, spread, commission, slippage, liquidity, account type, leverage, VPS performance, latency, news events, trading sessions, market volatility, settings, and other external factors.

Therefore, the following are not valid reasons for a refund:

• Losses
• Drawdown
• Low win rate
• Losing trades
• Different backtest results
• Different live results
• Insufficient trading opportunities
• Poor performance during a particular market condition
• Broker-specific performance
• Slippage or execution differences
• Strategy not matching the customer’s trading style

Purchasing a trading product does not constitute a promise of profit or successful trading results.

3. Compatibility Is the Customer’s Responsibility

Customers are responsible for checking all product requirements before purchasing.

This may include:

• MT4 or MT5 compatibility
• Broker compatibility
• Account type
• Minimum deposit requirements
• Symbol naming
• Gold/XAUUSD symbol variations
• Trading server conditions
• VPS or computer requirements
• Required indicators or files
• License or activation requirements
• Supported MetaTrader build

If compatibility information is provided on the product page, customers are responsible for reviewing it before completing the purchase.

Failure to check compatibility before purchasing does not create a refund entitlement.

If you are unsure whether a product is compatible with your setup, contact ForexEAPro before purchasing.

4. Downloaded or Accessed Products

Once a customer has:

• Downloaded the product
• Received a download link
• Received the product by email
• Accessed the product through their account
• Received license or activation information
• Been granted access to the product

the order is considered fulfilled.

After fulfillment, the purchase cannot normally be cancelled or refunded.

5. No Refund for Unauthorized Modification

ForexEAPro does not provide refunds for problems caused by unauthorized modification, alteration, tampering, cracking, license bypassing, reverse engineering, decompiling, disassembly, or other unauthorized changes to a product.

ForexEAPro does not provide or accept requests for:

• Decompiling
• Cracking
• License bypassing
• Protection removal
• Reverse engineering
• Unauthorized source extraction
• Unauthorized modification

Any issue resulting from such activities is the customer’s responsibility and is not grounds for a refund.

6. Limited Exceptions

A refund may be considered only in exceptional circumstances, such as:

Non-Delivery

Payment was successfully completed but the purchased product was not delivered or made available, and ForexEAPro is unable to provide access after reasonable support attempts.

Materially Defective Product

The delivered file is technically defective or corrupted and ForexEAPro is unable to provide a working replacement.

Material Misdescription

The product is materially and demonstrably different from the product description presented at the time of purchase.

Duplicate Payment

The same order was accidentally charged more than once for the same transaction.

These exceptions are reviewed individually and do not create an automatic right to a refund.

7. Replacement Before Refund

Where reasonably possible, ForexEAPro will attempt to resolve an eligible issue before considering a refund.

This may include:

• Providing a replacement file
• Providing a new download link
• Providing the correct version
• Providing installation instructions
• Correcting a delivery issue
• Providing reasonable technical assistance

If the issue can be resolved by replacement or correction, a replacement may be provided instead of a refund.

8. Source Code Products

Source code products are also subject to this policy.

No refund will normally be provided because:

• The customer cannot compile the source code
• The customer does not understand the source code
• The customer cannot modify the source code
• The customer expected different programming methods
• The customer expected additional features
• The customer lacks the technical knowledge required to use the source code

A refund may only be considered where the source code was materially misrepresented or was technically defective and no reasonable replacement or correction can be provided.

9. Licensing and Activation Problems

Legitimate activation or licensing problems may be reviewed by our support team.

However, refunds will not be provided for problems caused by:

• Unauthorized modification
• License sharing
• License abuse
• Attempted license bypass
• Cracked files
• Unsupported environments
• Violation of product-specific license terms

Customers must follow the licensing conditions applicable to the purchased product.

10. Refund Request Period

For the limited exceptions described above, customers should contact ForexEAPro within 7 days of the original purchase date.

Requests submitted after this period may be rejected unless required otherwise by applicable law.

The 7-day period does not mean that every purchase is refundable within seven days. It only establishes the period in which an eligible issue should normally be reported.

11. Information Required for a Claim

To review an eligible claim, ForexEAPro may require:

• Order number
• Purchase email address
• Product name
• Description of the problem
• Error message
• Screenshots or recordings
• MetaTrader version
• Relevant product/environment information
• Steps taken to reproduce the issue

Never send passwords, payment card information, private keys, or other confidential credentials.

Incomplete claims may delay or prevent review.

12. Refund Review

Every refund request is reviewed individually.

Submitting a refund request does not guarantee approval.

ForexEAPro reserves the right to reject a request when the circumstances do not meet the requirements of this policy.

Where appropriate, ForexEAPro may review order records, delivery records, download records, license information, support communications, and other relevant information when evaluating a claim.

13. Chargebacks and Payment Disputes

Customers are encouraged to contact ForexEAPro before initiating a chargeback or payment dispute.

If a chargeback is initiated, ForexEAPro may provide relevant transaction records to the payment provider, including:

• Order information
• Payment confirmation
• Product delivery records
• Download or access records
• License information
• Customer communications
• Relevant terms and policies accepted during purchase

A chargeback does not automatically establish that a refund is owed.

14. Promotions and Discounted Products

Products purchased using discounts, coupons, promotional pricing, special offers, bundles, or other promotions remain subject to this Refund & Exchange Policy.

Discounted pricing does not create additional refund rights.

15. Future Updates

A statement such as “Free Future Updates” or “Lifetime Updates” applies only where expressly stated on the relevant product page or purchase offer.

Updates may depend on the original product developer or third-party provider.

The discontinuation, modification, or unavailability of future updates does not automatically qualify an order for a refund.

16. Exchange Policy

Where an eligible delivery or product issue exists, ForexEAPro may provide an exchange or replacement instead of a refund.

An exchange may include:

• Correct product version
• Replacement download
• Corrected file
• Working replacement file

Exchange requests are evaluated individually and are not guaranteed for ordinary dissatisfaction or trading-performance complaints.

17. No Transfer of Refund Rights

Refund eligibility cannot be transferred to another person.

Only the original purchaser associated with the transaction may submit a refund request.

18. Legal Rights

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection laws apply, those rights will continue to apply.

19. Contact

For questions regarding an order, delivery problem, or potential eligible refund issue, please contact ForexEAPro through the official contact channel provided on this website.

By purchasing a product from ForexEAPro, you acknowledge that you have read, understood, and accepted this Refund & Exchange Policy.